Following government instructions on the issue of the Coronavirus (COVID-19), we are temporarily closed until further notice.

We are currently working towards reopening of site in line with recent government announcements regarding loosening of lockdown measures and reopening of businesses. As soon as we are able to safely re-open, we will ensure all customers are informed via our website, e-mail and social media channels.

We would like to take this opportunity to thank our employees, members and guests for their patience and understanding during this difficult period.
 

Some questions you may have at this time: 


I am due to get married, will I still be able to?

We understand your wedding is one of the most important days in your life and we want to try and help couples at these uncertain times. If your wedding is taking place between now and the end of August, we are able to give you the option to postpone your wedding, alternative dates will be subject to availability. 

If you would still like to go ahead with your wedding; subject to government guidelines which we are assessing on a day by day basis; we are more than happy to support and help in every way. We can discuss a number of options including the use of modern technology to allow guests in other rooms and locations to still be part of your special day. Please ask us about options and prices for this.


Am I able to book a wedding with you?

Our team are on hand to discuss your special day with you and are taking reservations. Please contact us with your enquiry, we would love to help you plan your day and discuss available options. We are committed to working with you to create your wedding vision in a safe way. In the meantime please take a look at our wedding page.
 

Are you taking accommodation reservations at this time?

Our reservation system is currently open for stays from the 1st September 2020 onwards, bookings can be made via our website here.
 

I have a celebration booked with you, what will happen to my reservation?

If you have a celebration booked with us between now until end of August, we are able to give you the option to postpone, alternative dates will be subject to availability.
 

Can I book a sports pitch/training camp?

Our sports pitches remain temporarily closed awaiting further government guidance. If you would like to make a future reservation please contact a team member who will be happy to discuss options with you.
 

I have accommodation reserved with you, how do I cancel/amend my reservation?

For any reservation booked directly with us please contact us with details of your requested amendment.

For reservations made via Booking.com and Expedia please contact your provider directly.

Future reservations can be made via our website here.
 


I am a gym member, when will you be open again?

We are working hard behind the scenes to ensure that our gym and classes will be a safe place upon reopening for our team and members. We will notify members via email and social media once we have a confirmed opening date, together with details of the measures which we will be putting in place to ensure that everyone has a safe return.

For people who pay by Direct Debit, your payments will continue to be frozen for the entire time we are closed. For people who have paid in full for memberships, we will add on the missing months once we re-open to ensure you get your full period of membership with us.

We request that any members who have not received email communication contact us with their membership number and email address so that we can update our systems.
 

How do I contact site?

For any questions, please contact us at
 enquiries.lilleshall@serco.com and a member of our team will come back to you (due to reduced staffing, please allow 48hrs for a reply). 

 

Final thought

As we continue to follow government guidelines to finalise our reopening plans, please rest assured, once we are able to open, we’ll be back and ready to welcome you through our doors again.

In the meantime please take a look at the documents above to familiarise yourself with the changes we will be making.

Some employees will be working over the closure period, so if you do have any questions not covered by the information here, please do not hesitate to get in touch.

 

 

 

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Lilleshall National Sports and Conferencing Centre
Near Newport, Shropshire, TF10 9AT
Tel: 01952 603003