(Direct Debit Memberships)


In These Terms and Conditions, the following words and expressions shall bear the following meanings:
the "Facilities"means the leisure centre and facilities at Lilleshall National Sports and Conferencing Centre to be used by the member subject to these Terms and Conditions including all, services, equipment, items and related amenities.
the "Company"means Serco Leisure
"Serco"means Serco Leisure Operating Limited, Serco Limited, Serco Manchester Leisure Ltd or Serco (Jersey) Limited.
the "Casual Fee"the rate charged for each individual activity. This includes activities not included in the membership for members.
"Fixed Price Membership"means membership package whereby the Membership Fees will remain unchanged from the commencement of the membership term and shall continue for the period that Serco are contracted to run the Facility or the membership is cancelled
"Starter Payment"means the first fee that a member will pay on joining the Facilities, where the member chooses to pay Membership Fees on a monthly basis in accordance with clause 4.1.
"Monthly Membership Fee"means the monthly fee payable by members in respect of the use of the Facilities where they choose to pay their Membership Fees monthly rather than annually.
"Membership Fees"means the fees payable by members in relation to their use of the Facilities (as set out in the Company's current membership price list from time to time, which is available from the Facilities’ website/on request at the Facilities) and will be taken to mean Monthly Membership Fees and fees for Fixed Price Membership where the context so requires.
1.Acceptance of Membership
1.1. The decision to accept the application of a potential member shall be at the sole discretion of the Company.
1.2. The Company reserves the right to verify, or require proof of all information given in order to obtain membership and any fraudulent or wrongful information given in order to obtain such membership, which has a material, negative effect on our decision whether or not to accept the application for membership, could result in the cancellation of all membership rights and lead to the repayment of all monies due to the Company.
1.3.If the Company accepts the membership application, membership of the Facilities by the applicant shall commence upon the first membership payment or upon the date of this agreement, whichever is the earlier. Upon acceptance of the member, the Company shall issue a membership card. The card remains the property of the Company and entitles the holder to all rights and privileges exercisable by the category of the holder.
1.4. The acceptance by the Company of an application for membership of the Facilities shall constitute a legally binding agreement between the member and the Company. The member hereby agrees also to be bound by the rules, bylaws and regulations applicable to the Facilities, which are in force from time to time as detailed on the Facilities’ website.
1.5.The member has the right to cancel this agreement within 10 days of the signed start date, by sending or taking a written notice of cancellation to the Company. The Company shall refund in full any monies, which have been paid toward membership fees within the 10-day period except for that of the administration fee which remains non refundable.
1.6.Membership cards are issued to all current members and must be shown at the Facilities reception to gain entry every time a visit is made to the Facilities. Membership cards may only be used by the registered member and any fraudulent use of the membership card will result in cancellation of that membership with no refund being made by the Company.
1.7.   Membership of the Facilities is personal to the member and cannot be assigned, transferred, or otherwise disposed of without the prior written consent of the Company, such consent not to be unreasonably withheld or delayed.  The ability to assign is subject always to the ability of the assignee to provide a warranty and representation as set out in clause 2.2 below.
1.8.  The Company shall not refund Membership Fees where the member chooses not to attend the Facilities.
2.  Limitation of Liability
2.1.The Company cannot be held responsible for Facilities not being available, to a material extent, for a continuous period of two weeks through circumstances beyond its control.  If any Facilities are unavailable for a continuous period of more than two weeks members shall be entitled to a pro-rata refund of their membership fees in respect of the period of unavailability in excess of the initial two weeks and the nature of the Facilities which are unavailable.
2.2.Members warrant and represent that they are capable of engaging in a routine of exercise provided by any programme which they follow, or class which they attend, and that such exercise would not be detrimental to their health, safety, comfort and physical condition. Members may not exercise while either injured or under medication prescribed by their doctor without first obtaining the prior approval of such doctor.
2.3.The Company will compensate you for any loss or damage you may suffer if it fails to carry out its obligations under this agreement or to a reasonable standard or breaches any duties imposed on it by law (including if the Company causes the death or personal injury to you by its negligence) unless that failure is attributable to:
(i)         your own fault:
(ii)        a third party unconnected with the Company's provision of the Facilities under this agreement; or
(iii)       events which neither the Company nor its suppliers could have foreseen or forestalled even if it had taken all reasonable care.
3. Membership
3.1.   The categories of membership are single, joint, junior and student and such other categories as the Company may introduce from time to time.  All categories of Direct Debit membership shall be subject to these Terms and Conditions of membership and to the rules, bylaws and regulations applicable to the Facilities, which are in force from time to time as detailed on the Facilities’ website.
3.2.The person signing the Membership Application shall be at least eighteen years of age or if the member is less than eighteen years of age the Membership Application shall be countersigned by a competent adult who agrees to take responsibility for the membership.
3.3.Joint memberships are available on the condition that payment is made from one bank account.  The head payer is responsible for any charges which arise from the membership.
3.4.Any junior memberships where the member is under the age of sixteen must be upgraded to a student or full membership on their sixteenth birthday.
3.5.The applicant will be required to provide a photograph as a form of identification. This may be in form of a digital photo taken onsite at the time of joining.
 All data is collected, processed and stored in accordance with the Data Protection Act 1998.
4. Membership charges
 Membership Fees
4.1. Membership Fees must be paid in advance monthly.  The Monthly Membership Fees must be paid by Direct Debit on the first day of each month.
4.2.This clause constitutes advance notice of payments to be collected by Direct Debit and confirmation of the Direct Debit Scheme Guarantee (as set out in the Direct Debit Instruction Form). This document should be retained for future reference.
4.3.The Starter Payment will be calculated on a pro rata basis in relation to the appropriate monthly Direct Debit payment by reference to the number of days between the date on which membership commences and the last day of the month in which membership commences (both days inclusive). If the membership commences after the 15th day of the month, the Starter Payment will also include the Membership Fee for the full month following that in which the membership commences. Thereafter the Membership Fee will be payable monthly in advance by Direct Debit on the first day of each month.
4.4.The member shall be given not less than 30 days written notice of any change in the Membership Fees.  Upon the expiry of such notice period, if the member does not wish their membership to continue at the increased Monthly Membership Fee, the member shall be entitled to cancel their membership, with immediate effect, without incurring any further charges after the date of cancellation.
4.5.Fixed Price Memberships only - The Membership Fee will remain unchanged for the period of the membership. If any member cancels their membership and subsequently wishes to rejoin at a later date, the new membership fees will be the current membership fees applicable at the date of rejoining.
4.6.A member may, at the discretion of the Company, place the membership on 'freeze' for a one off period of one to nine complete months for Fixed Price Membership. For the Fixed Price Membership a one off charge of £10 will be payable by way of a reduced Direct Debit payment or as otherwise indicated by the Company.
4.7.An administration fee may be payable to set up the Direct Debit system and this fee will be non refundable.
5.   Cancellation/ Suspension of membership
5.1. The member can, at any time, cancel their membership by providing the Company with thirty days written notice addressed to the Facilities. The membership will be cancelled with effect from the last day of the month following the completion of the thirty day notice period. All Membership Fees will be payable up to the date of cancellation. [The notice period fee is payable as part of the Starter Payment and covers membership payments for the notice period  such that no Direct Debit collection will be made to cover the thirty day notice period.]
5.2.Where a Direct Debit has failed, the membership shall be suspended until payment is received.   Any member who falls behind in payment for more than 30 days will forfeit his/her membership and subsequent re-instatement of the membership will be subject to the current membership fees applicable at the date of re-instatement.
5.3. The Company reserves the right to refuse admission and/or terminate membership of the Facilities, or suspend for a specific period or refuse to renew the membership of any member whose conduct is or may, in the Company's reasonable opinion, be detrimental to the goodwill or reputation of the Facilities or amounts to a material breach of the Terms and Conditions. Any member so expelled shall forfeit all privileges to membership and all rights against the Facilities and the Company and shall not be entitled to any repayment of his/her, Starter Payment, Membership Fees, for any period during which he is suspended.  If any membership is suspended or terminated under this clause the member shall be entitled to a pro-rata refund on any Advance Payment they have paid, in relation to the period following suspension or termination which such Advance Payment covers.
6. General Facilities
6.1.Certain categories of membership do not include rights to use all the Facilities. Facilities not so included may be provided at an additional charge at the Company's discretion at the Casual Fees in force from time to time.  Details of the Facilities included in each category of membership are available on the Facilities’ website.
6.2.Members should seek instruction before using unfamiliar equipment.
6.3.Members who fail to attend pre-booked activities will be charged the full Casual Fee for the activity in question in line with the company cancellation policy (which can be found on the Company's website or displayed prominently in the leisure centre), except where members' non-attendance is due to the fault of the Company.   The cancellation policy may change from time to time, notification of any change will be displayed prominently in the leisure centre and on the Company’s website.
6.4.The Company reserves the right to make reasonable alterations to the type of Facilities provided on reasonable notice to members and the Company shall not be liable for any inconvenience caused by such alterations.  If such alterations are made to the dissatisfaction of any member they will be entitled to cancel their membership with immediate effect without incurring any further charges after the date of cancellation.
6.5.Details of the Facilities' current opening hours are displayed on the Facilities.  The Company may sometimes need to change opening hours.  If the Company needs to do this it will, where reasonably possible, display notices on the Facilities notifying members of the change.  The Company shall endeavor to give two weeks prior notice of the change in opening times but, where this is not possible, it will endeavor to give reasonable notice of such changes.  If the Company makes a significant change to the opening hours, members will be entitled to cancel their membership with immediate effect without incurring any further charges after the date of cancellation.
On occasions when necessary maintenance is required or special events are being held, the Facilities or part thereof may be closed, or unavailable. Members will, where possible, be given fourteen days prior notice of any such closure or unavailability. If such closure or unavailability continues for fourteen days then pro-rata refunds of Membership Fees will be available in relation to the period of closure or unavailability in excess of fourteen days and to the nature of the Facilities which are unavailable.